Support Service Agreement 

Article 1: Parties and Definitions

Here, on the date of this contract, its commercial center  is  MÜSLÜM ÇEN WEBENFO.COM , residing at Haseki Sultan mah. Ahmet Hikmet sk. no: 39 d:8 Fındıkzade / İstanbul . (referred to as AUCTION.OVH) with ............................................. .................................................................. .................................................................. resident at ………………………………. .................................................................. .............................................. ( hereinafter referred to as AUCTIONEER). 

Domain : The domain name of the website subject to the contract ............................................. ..........

Support package : Support package subject to the contract ............................................. ........

Article 2: Subject of Contract

This contract covers the support packages of the website prepared by AUCTION.OVH and services such as development, updating, training and consultancy in order to carry out communication, promotion, advertisement and similar services of AUCTIONEER.

 Auction software as a service (auction SaaS) refers to a platform or application that is provided to auctioneer over the internet, allowing them to host and manage auctions online without the need for installing and maintaining software on their own servers.

Article 3: AUCTION.OVH's Obligations

1. To carry out the periodic maintenance required by AUCTIONEER for the sustainability of the website, to solve any errors that may arise and to make it operational.

2. Advising AUCTIONEER on all aspects of its website.

3. It provides AUCTIONEER with the necessary support to use its website and provides the necessary training material. (text, video, picture etc.)

4. Checking accuracy at AUCTIONEER request. For example, checking functionality and performing maintenance before the live auction starts.

5. Getting a backup at AUCTIONEER request. (daily, weekly)

6. It is responsible for correcting software errors and problems (bugs) that may occur related to the services it provides to AUCTIONEER. To provide the necessary support for the website , to find solutions to the errors.

7. Providing support such as the development of new general-purpose modules, revisions of existing modules, and improving usability through customer experience.

8. Apply pre-developed (similar) developments requested by AUCTIONEER .

9. Provides training and support to AUCTIONEER to use the admin panel . AUCTION.OVH determines the form of this education . (video, text, live etc. )

10. To make general purpose functional developments as requested by AUCTIONEER . However, if these requests are not feasible in terms of applicability or if they are not approved by the AUCTION.OVH, AUCTION.OVH has the right not to develop it .

11. Renewal and helping to renew the domain name subject to the contract .

12. It moves the capacity to higher and more performance hosting or servers so that the website that AUCTIONEER needs can work.

13. It is obliged to implement the scope of the support package mentioned in the contract . The scope of support service is stated under the title of support packages on the website auction.ovh website.

Article 4: Your Customer's Obligations

1. It agrees to pay the support service fee mentioned in the contract regularly and on time.

2. AUCTIONEER is responsible for reporting software errors and problems that may occur with the services and is responsible for reporting the requirements for the website.

3. AUCTIONEER is responsible for creating the site content itself from the admin panel of the website and adding the information to the site. However, he is obliged to report if he receives an error in adding or updating content and cannot use it.

4. AUCTIONEER accepts and declares that all ideas, thoughts, expressions, comments and articles expressed are its own and AUCTION.OVH is not responsible in any way.

5. AUCTIONEER accepts and declares that the copyright of special software techniques used in software produced by AUCTION.OVH belongs to AUCTION.OVH and that these softwares will not be reproduced or distributed in any way.

6. AUCTION.OVH temporarily supplies the server/hosting system where web-based software will be installed and the hardware/software requirements necessary for this system to work for security purposes. However, AUCTIONEER is obliged to supply itself.

7. AUCTIONEER is responsible for the security of all its backups and data. AUCTION.OVH will not be responsible if information is lost for any reason. AUCTIONEER cannot claim any right or compensation from AUCTION.OVH for damages that may arise from this situation.

8. AUCTIONEER AUCTION.OVH should provide the information and requests required in the service application. Otherwise, AUCTION.OVH cannot be held responsible for any damages that may arise.

Article 5: Confidentiality and Security 

1. AUCTIONEER accepts and declaresthat all ideas, thoughts, expressions, comments and articles expressed on its website are its own and AUCTION.OVH is not responsible in any way.

2. AUCTION.OVH supports AUCTIONEER on the basis of mutual trust and takes actions that will be beneficial. AUCTIONEER also supports the AUCTION.OVH materially and morally and takes actions that will be beneficial.

3. Both the AUCTION.OVH and the AUCTIONEER must respect each other's privacy rules. All information that is not obligatory to be shared with third parties and is not accessible to other people is considered confidential and should not be shared with other people.

4. Both AUCTION.OVH and AUCTIONEER do not share File Transfer Authority (FTP), Database, Administration Control Panel passwords with anyone.

5. In case of receiving AUCTIONEER support, AUCTION.OVH does not share FTP Information, Hosting Panel information, server access information with anyone, including AUCTIONEER, for security reasons. If necessary, AUCTION.OVH performs the transactions itself.

6. AUCTION.OVH is not responsible for any damages that may arise if the passwords are obtained by third parties or organizations due to any intention, negligence or fault of AUCTIONEER's own employees.  The AUCTIONEER pays additionally for the work required to fix the damages. AUCTION.OVH determines the additional payment and time .

7. AUCTIONEER agrees in advance that it will not reverse engineer the use of the website or take any other action to find or obtain the source code of them, otherwise it will be liable for the damages that may arise before the third parties, and that legal and penal action will be taken against it .

8. While AUCTIONEER has the right to terminate the contract, it accepts in advance that it will be liable for damages that may arise from distortion by discrediting the support service offered by AUCTION.OVH , and that legal and penal action will be taken against it.

9. While AUCTION.OVH provides the necessary material for support and training, AUCTIONEER agrees that it will not use and make available these materials to third parties or organizations.

10. The management panel declares that it will not share its passwords with any other software developer or person or institution doing similar work with AUCTION.OVH, and AUCTIONEER is responsible for any damages that may arise otherwise. Likewise, AUCTION.OVH declares that it will not share the passwords of the management panel with the person or institution doing similar work with AUCTIONEER , and otherwise AUCTION.OVH is responsible for the damages that may arise.

11. AUCTION.OVH does not share the commercial data of the website with third parties in any way , without the permission of AUCTIONEER .

Article 6 : Pricing and Payment 

1. ....... $ 3 monthly ------ x package ---- pays off.

2. The fee is renewed at least once a year. It is done by mutual agreement. The agreed fee is paid.

3. AUCTION.OVH reserves the right to stop the website and support service in case of 7 days delay in payments. However, in case of payment, including the delayed days, the service will be reopened.

4. In case of non-payment, AUCTION.OVH has the right to postpone, stop or terminate the contracted service.

5. AUCTIONEER pays the service fee in advance for the period specified in the contract.

6. Modules and developments that are out of the general scope (private) or only useful to very few customers will be charged additionally.

Article 7 : Cancellation of Work

1. If the support of the website cannot be provided for a reason other than AUCTIONEER, AUCTION.OVH is obliged to refund the fees received until the next days after the payment is received. Events that are not caused by both parties, such as natural disasters (earthquake, flood, etc.), illness, death will not be counted for any reason other than AUCTIONEER.

2. AUCTIONEER agrees, declares and undertakes to pay the service fee of the next period to AUCTION.OVH in case of cessation of receiving support service for a reason not caused by AUCTION.OVH less than one month before the end of the service period .

3. The definition of job cancellation is AUCTION.OVH ceases to support and shuts down the website. However, if the website is turnkey, support is not provided and the website is not closed. The Customer is obliged to provide the server / hosting system on which web-based software will be installed for the website to work.

Article 8 : Duration and Scope of Support

1. The contract period is ....1 year....... When the contract period expires, it automatically extends for the same period in case of payment for the following ....1 year. However, if the AUCTION.OVH wishes, the parties have the right to unilaterally stop the service.

2. AUCTIONEER has the right to consult on the web on topics that it does not understand.

3. Errors caused by the intervention of 3rd parties or 3rd party software are not covered by the warranty. AUCTION.OVH is not responsible for such errors and must pay AUCTIONEER additional fees to correct these errors.

4. AUCTION.OVH supports AUCTIONEER on the basis of mutual trust and takes actions that will be beneficial. AUCTIONEER also supports the AUCTION.OVH materially and morally and takes actions that will be beneficial.

5. Hosting/Server and domain services supply is not within the scope of support, and AUCTIONEER provides it itself. However, within the scope of support service, a request can be made from AUCTION.OVH to find a suitable Server/Hosting service.

6. If there is a server/hosting service that is mediated by AUCTION.OVH within the scope of support service (finding the appropriate server/hosting service), in case of an increase in website traffic, in case of insufficient server capacity, the capacity increase request is made by AUCTIONEER and AUCTIONEER accepts and declares that it will cover the necessary costs for capacity increase. and commits. Otherwise, AUCTION.OVH cannot be held responsible.

7. If AUCTIONEER requests support or maintenance service from a company other than AUCTION.OVH, or gets the job done, AUCTION.OVH has the right to unilaterally stop the support service, and if a payment has been received for this service, the payment will not be refunded.

8. AUCTIONEER accepts, declares and undertakes that it will pay a separate fee to AUCTION.OVH for code snippets that take more than 3 business days to develop, regardless of the extent of support service it has received . However, if this is a module and a feature that is used in general, it is out of scope.

9. If he does not have any payment for AUCTIONEER Support service, he may stop receiving unilateral support and the same applies to AUCTION.OVH.

10. In cases requiring expertise, AUCTION.OVH is not responsible for the damages that may arise from the decisions taken without considering the suggestions and services of the AUCTION.OVH. In case of damage to the AUCTION.OVH, AUCTIONEER is responsible for covering the damages.

11. The drudgery and arbitrary work is out of the scope, the work is not accepted or in case of arbitrary work , AUCTIONEER pays additional fees.

Article 9 : Validity of Electronic Records 

1. Electronic correspondence and approval records such as e-mail, instant message (sms, whatsapp) and fax made between the parties and by the authorities of the parties are considered as legally valid evidence and are accepted as final and binding evidence in the context of procedural law.

Article 10 : Notifications 

For all kinds of notifications to be made regarding this contract and its implementation, the parties have determined the addresses written in this contract as legal residence. The parties accept, declare and undertake that, unless they notify the other party of the changes in these addresses, via a notary public or registered mail with return receipt, the notifications to these addresses will be deemed valid, duly and made to them.

Article 1 1 : Authorized Courts and Enforcement Offices

The relevant Courts and Enforcement Offices are authorized to resolve any disputes that may arise from the implementation of this contract.

This contract consisting of ........ ( ) clause and ........( ) page ......... It has been prepared in 2 (two) copies on the date of